From the start Rob was clear and concise about what would happen, how long it would take and how inconvenienced we would be (not at all as it turned out). We were offered impartial advice on what boiler to buy and how to drag our ageing system into the 21st Century, and even when there was the inevitable glitch to sort out, it was done so with minimum fuss. I'm not sure he would want me to mention this, but he had to deal with a family 'crisis' during the job, but did so with a ton of professionalism and kept all the balls in the air with (apparent) ease. Since the completion of the job, we've had a cold snap, and Rob was on the phone quickly to make sure all was well. It was.